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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A popup will show up. It includes thorough info about all the operations that you can carry out on the page in question. Each context menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of how-to videos clarifying how to work with our Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, take a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by real people and offers real solutions. We periodically update our FAQ section with new Q&A's so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our excellent team of tech support engineers available 24x7x365 and ready to assist you with any problem. Each trouble ticket you send will be replied to in less than 1 hour (the average trouble ticket response time being only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 261676

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com